Posts Tagged ‘customer service’

Gone Are The Good Merchants

When I first started home-brewing, I bottled my beers. There’s something almost magical about popping the cap off a cold bottle of beer that you brewed yourself, pouring it into a pint glass. I love it. But pretty quickly the hassle of putting the beer into the bottles gets old, and most brewers begin kegging. […]

Posted in: rant · On September 25th, 2013 · No Responses
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Farewell to the Help Desk

For the last 18 years I’ve been working on computers in some capacity. About eight of those years were server engineering and data center operations, but the rest has been help desk. I’ve always preferred the help desk because it’s more hands-on with people. I have the great privilege to make people happy, one person […]

Posted in: diary · On April 15th, 2013 · No Responses
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New York Diaries, Vol 1

I’m finally changing career paths. At almost forty years old. But they say it’s never too late to learn something new, right? I’m tired of fixing computers for a living. I’m pretty good at it, and I’m almost never stumped by a problem for too long anymore. I mean, there are perhaps an infinite number […]

Posted in: travel diary · On March 19th, 2013 · 2 Responses
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You Can’t Trust the System

I’d like to tell you that this story is true, and that you need to believe it because I’m telling the truth here. This is not a work of fiction! But how do you say that at the beginning of a column, when the entire purpose of the site upon which you write is entertainment? […]

Posted in: diary · On October 4th, 2010 · 4 Responses
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More Ways to Screw the Customer

I’ve long been of the opinion that companies should listen to their customers. I know you all remember my column about Coca-Cola changing their formula. Well, I highly doubt a consumer requested that. Companies that listen to their consumers though, are the ones that will last. Like Dodge, when they listened to Dodge drivers and […]

Posted in: rant · On September 29th, 2010 · 3 Responses
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Truth in Advertising

I’d like to talk with you about radio commercials. Well, I don’t really want to, but rather, I think we need to talk about it. Specifically, I think a message needs to be sent out to these radio advertisers. And the message doesn’t need to be long or complex, or deep. I just want to […]

Posted in: rant · On June 24th, 2010 · 10 Responses
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Why SpaceBrew Was Down

Another good title for this column would be “Why You Should Never Host With HostMonster”. Or even another good one might be something like “HostMonster And The Incredible Display Of Incompetence, And How They Are So Disinterested In Their Customers That They Would Rather Cancel Their Accounts Than To Make Money, So I Don’t Know […]

Posted in: rant · On May 25th, 2010 · 1 Response
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It’s a scam and I’ve got proof.

DirecTV is my satellite service provider. But when I say ‘service’ I use the term loosely. And I’m talking loose like a two-dollar whore. You know, like throwing a hot dog down a hallway loose. They don’t actually provide a ‘service’ in any respect, if you want to get technical. What you have is them […]

Posted in: rant · On December 8th, 2008 · 4 Responses
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Calling the Call Center

I hate having to call customer service. Mortgage company, bank, cell phone company, whatever. I hate having to call them. If I can’t handle whatever problem I’m having on the website, I’d rather just cancel my service than have to call and sit through all the bullshit. Alas, that’s not very realistic though, as I’d […]

Posted in: rant · On November 10th, 2008 · 4 Responses
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Finally, I’ve something positive to say.

I’m always on here ranting about shitty customer service and how people suck so badly. So I figured you’d probably like to hear about a good experience I had as a customer. Wednesday afternoon, present tense. I just got back from the barber. Actually it’s a salon. I was on my way driving to the […]

Posted in: diary · On June 30th, 2008 · 4 Responses
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