More Ways to Screw the Customer

I’ve long been of the opinion that companies should listen to their customers. I know you all remember my column about Coca-Cola changing their formula. Well, I highly doubt a consumer requested that. Companies that listen to their consumers though, are the ones that will last. Like Dodge, when they listened to Dodge drivers and installed a step in the tailgates of their pickups. Who doesn’t want a tailgate step? Another example would be Microsoft, when they listened to consumers and made Windows 7.

Ahem. To a lesser extent.

But what about those companies (like Coca-Cola) that don’t listen to their customers and consumers? The ones that make changes that cause all kinds of havoc and ill schlit to happen? Those are the ones I want to talk about this morning. And one of them just happens to be a company I’ve already mentioned.

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  • Reading time:6 mins read

Can you feel yourself getting dumber?

Why is reality television so popular? I guess I should put quotes around “reality”, because, as we all know, almost none of it is really real, realistically. But “reality television” has become the standard for all programming on broadcast television now. It’s become so popular that Fox, in the extra cable packages, even offers an ‘All Reality – All The Time’ channel. Is this seriously what people want over drama?

See, to me, television has always been about being entertained. And what scares me is that people really are being entertained by this low-brow programming. Women competing to see who gets to be some dude’s next wife. Men competing to be the next ex-husband of some woman who’s not really even all that pretty. Why did I say pretty, instead of mentioning her personality? Well, obviously, that’s all it’s about, because it’s television! Lowest common denominator. Have you seen Idiocracy? Yeah. Think just like that. And that’s not the worst of it.

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Retirement Party: This Weekend

So when I heard the news that Brett Farve was finally retiring, I sighed and shook my head, then went to sit on the sofa with a beer. As I was in motion dropping into sitting position, a news flash came on saying he had changed his mind. Again. Now I don’t actually have television service of any kind, and the radio was not on. But a news flash surely did happen, and – well, I just knew he wasn’t really retiring. And now I’m kind of getting a little tired of his Barbra Streisand-like retirement hoopla. Dude, I don’t care how many times you “retire”, you’re only getting one party.

Seriously, how many times can one really ‘retire’ anyway? Take the Eagles, for instance. When Don Henley said, “We’ll get back together when hell freezes over…” everyone believed him. But does anyone believe you can get a snowcone in hell right now? From what I hear they’re touring again, and they’ve even got a new quarterback. Wait. Not that the Eagles. It’s like the ‘in’ thing to do right now is to retire, take a few months off, and come back acting like it’s a whole new gig. Sorry though, Poison. No one wants to hear your new stuff. They only want to hear Unskinny Bop and Talk Dirty to Me.

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You Ruined My Friday

Just so you have a frame of reference, you need to know I am lying in bed right now writing this on my SpaceBook. It is Friday night, 18:05 and I’m lying in bed on my laptop. You’re probably out painting the town, tearing it up, getting some trim, drinking some Cold Ones, and I’m lying here in bed. On my computer. On a Friday night. Have I emphasized that enough yet? Well allow me to pour a little salt in the wound. Even though it’s just after 1800 hours – six for you non-military types – my evening is already set in stone. There won’t be a break. I’ll be doing the same thing in two hours, and in six hours. My night is ruined.

Last night my red-haired wife and I were sitting out on the back patio just enjoying the cool summer breeze and a couple of Ones that were – at least to the best of my recollection – pretty Cold. When all of a sudden, from out of the corner of the backyard, I spotted something terrible and sinister. And before I could gather my senses and react appropriately (which would be to grab my Browning from the deep-conceal holster in the small of my back and put two in dead center mass), it was on me. I’ve never been attacked and overcome with such rapid efficiency or tactical precision in my life. My defenses were useless.

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Do these genes make me look fat?

I hear people all the time saying obesity is a disease. They talk like it’s something people get infected with, and there’s nothing they can do about it. Like cancer. Oh no, you got the fat? So sorry to hear that. Did the doctor say how long you have? I’ve also heard people say it’s genetic and there’s nothing they can do about it. My dad was fat so I have to accept that I’m fat too, and there’s not much point in trying to change it. What?

I’ve known people who go through phases where they gain a bunch of weight, then get busy, bust their ass, and lose it. Is that genetic too? See I think our problem here in America is the fact that we want to be lazy. Whether or not we’re lazy seems to be irrelevant. We want to be lazy. We don’t want to do anything about it. We’d rather sit around eating twinkies, getting fatter and bitching about how we’re fat. I say be fat and happy, or lose weight. No excuses for being fat and pissed off about it.

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Truth in Advertising

I’d like to talk with you about radio commercials. Well, I don’t really want to, but rather, I think we need to talk about it. Specifically, I think a message needs to be sent out to these radio advertisers. And the message doesn’t need to be long or complex, or deep. I just want to say a couple of words. Namely, “I don’t give a flying AIDS-infested skunk’s ass what your damn name is!”

Wow, it feels really good to get that off my chest.

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No More Nuts On My Elbows

Well I hope you all enjoyed the last two days, with our two newest writers. What a delightful treat, yeah? Now if we can get them to keep writing, that will be the trick. But you know what encourages them? What motivates them? Responses. Keep posting your comments and letting us know how we’re doing here. I know, I know, Siege ranted about a traffic incident. It’s long been an unspoken law around here that we don’t talk about traffic. But I quite like his perspective on it, not actually coming out and calling the guy a douchebag, but rather implying he is one by saying his helicopter is in the shop. I see those every morning. And they’re usually driving H2s or H3s. Yeah, I said it. You drive a Hummer, you’re a douche. Simple math.

Stout and I were talking last night about the haircut, and how it costs so much damn money. You know, the price of the haircut is going up every year. And I should know, because I only get mine cut twice a year. I despise going to the barber shop. Again, I don’t mind a male barber, or necessarily prefer a female barber… It all comes down to the one question you face when you’re about to have to choose though: “Do I want nuts on the elbow, or boobs on the shoulder?” And of course, at that point, I always have to swing toward the she-barber’s chair. But the nuts on the elbow isn’t why I hate getting my hair cut. I think it’s the act of sitting there for fifteen minutes, paying fifteen dollars for a shitty haircut that I could have done myself, better. Seriously. No, really. I really do cut my own hair most of the time. I don’t do a great job on the fade in the back, but the top part with the scissors? Man I got that shit down.

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Why SpaceBrew Was Down

Another good title for this column would be “Why You Should Never Host With HostMonster”. Or even another good one might be something like “HostMonster And The Incredible Display Of Incompetence, And How They Are So Disinterested In Their Customers That They Would Rather Cancel Their Accounts Than To Make Money, So I Don’t Know How They Even Stay In Business, But They Should Probably Be Shut Down, Bombed, Or Both”. That would be a pretty long title, but it gets the point across. So let me tell you what happened.

Now this is pretty high-tech stuff, and I have to admit, I wouldn’t understand it if I hadn’t been in IT for fifteen years, and spent four years as an Internet Systems Engineer. So I don’t expect you to get it all, but I’ll try to use some awesome analogies. But I absolutely must write about this, because they pissed me off so bad I almost went postal on them. Through Live Chat. Yeah. It was that bad. Read on, dear friends, loved ones and enemies. Come with me on a little journey of customer disservice, ridiculous policy and guarantees of dissatisfaction.

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Happy Birthday Hard to Come By

Wednesday was Stout’s birthday. So Siege and I took him out to the Works to have a few drinks, look at some girls, have a few laughs – you know, the usual birthday celebration that real men do. Real men. And we had a good time. That’s one of the main reasons we like going to GameWorks is because it’s typically totally douche-free. They only allow 21 and up in the bar itself, so there’re no 17- and 18-year-olds hanging out being retarded and thinking they belong at all. It’s a cool place, and it’s got some soul. They serve good cold beer and the bartenders are pretty.

So anyway, we hung out there and closed the bar down (they close at 11. I know. Gay.) so we rolled out to Nick’s to maybe shoot some pool and have a couple more Cold Ones before we called it a night. And that was where we made our mistake.

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Seriously, dudes. Save the trees.

Does anyone read the yellow pages? Okay, that’s not what I mean. I know no one reads it! Haha! That would be a boring ass read, amirite? Yeah. Seriously. But yeah, no, see, yeah what I meant to say was, does anyone use the yellow pages? Yeah, see that’s what I thought.

I used to use them all the time. I’d pop one in Callie’s seat so she could reach the table. But I haven’t actually opened the yellow pages since – well, shit, I don’t think I ever have. Why would I? I have an iPhone. I have google 411. I have the Internets. That’s all free. And faster. And last I checked, no trees had to die to support the internet. So please, Southwestern Bell, save the paper. Save the trees. And stop sending me the stupid yellow pages.

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